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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Topics Editor John Ginovsky does his best to “make sense of it all.”

Regulators expect banks to put more tech in the tank
4 checklists help frame it and point the way
As economy improves, clients expect more from advisors
All parties get tarred, which prompts some promising trends
Customer experience trumps all—if done right
Personal, face-to-face relationships still matter
Everybody needs to assume responsibility
Slowly, the mobile wallet players focus on… customers
Other countries seen leapfrogging U.S. with tablet apps
Web, mobile, cloud, analytics help small firms thrive

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